Terms & Conditions

Clevrr AI is an AI-powered revenue intelligence platform purpose-built for Shopify-based Direct-to-Consumer (D2C) brands. The Service provides:

•Revenue Intelligence: Automated detection of revenue leakage across advertising spend, operational workflows, and fulfillment processes.•AI-Powered Automation: Intelligent agents that identify, diagnose, and assist in resolving operational inefficiencies without manual intervention.•Marketing Intelligence: Ad performance analysis, creative fatigue detection, budget reallocation recommendations, and ROAS optimisation.•Fulfillment Intelligence: Shipment tracking, RTO (Return to Origin) prediction, carrier performance benchmarking, and logistics cost optimisation.•Finance Intelligence: Payment reconciliation, COD remittance tracking, and financial anomaly detection.•Product & Inventory Intelligence: Demand forecasting, stockout prevention, and bundle optimisation.•Customer Intelligence: Cohort analysis, LTV prediction, and churn risk identification.

The Service integrates with third-party platforms including but not limited to Shopify, Meta Ads, Google Ads, and logistics providers. We do not guarantee the availability or accuracy of data from such third-party integrations.

To access the Service, you must create an account by providing accurate and complete information. You are responsible for:

•Maintaining the confidentiality of your account credentials.•All activities that occur under your account.•Immediately notifying us of any unauthorised use of your account at team@getclevrr.com.

You must not share your account credentials with any third party. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

You must be at least 18 years of age and have the legal capacity to enter into contracts in your jurisdiction to use the Service. By creating an account, you represent and warrant that you meet these requirements.

Accounts are associated with your business entity and are non-transferable without our prior written consent.

Permitted Use: You may use the Service solely for your internal business operations to analyse and optimise the revenue performance of your Shopify store(s) connected to the platform.

Prohibited Activities: You agree not to:

•Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service.•Use the Service to develop competing products or services.•Scrape, crawl, or extract data from the Service through automated means beyond what is expressly permitted by our API.•Upload or transmit malicious code, viruses, or any software intended to damage or interfere with the Service.•Attempt to gain unauthorised access to any portion of the Service or its related systems.•Use the Service to process or store data in violation of applicable data protection laws.•Resell, sublicense, or otherwise make the Service available to third parties without our express written consent.•Misrepresent your identity or affiliation with any person or organisation.•Use the Service in any way that violates applicable local, national, or international laws or regulations.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these provisions.

Your Data: You retain all rights, title, and interest in and to the data you provide to or generate through the Service ("Customer Data"). By using the Service, you grant us a limited, non-exclusive licence to process, store, and use your Customer Data solely to provide and improve the Service.

Data Security: We implement industry-standard technical and organisational measures to protect your Customer Data. However, no system is completely secure, and we cannot guarantee absolute security.

Data Processing: We process Customer Data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in our Privacy Policy.

Shopify Data: When you connect your Shopify store, you authorise us to access data through the Shopify API in accordance with Shopify's Partner Programme policies. We will only access data necessary to provide the Service.

Anonymised Data: We may use anonymised and aggregated data derived from your use of the Service for benchmarking, product improvement, and research purposes, provided such data cannot be used to identify you or your business.

Data Retention: We retain your Customer Data for the duration of your subscription and for a period of 90 days following termination, after which it will be securely deleted unless required by law.

Subscription Plans: The Service is offered on a subscription basis. Details of available plans, features, and pricing are available on our website at getclevrr.com/pricing. We reserve the right to modify pricing with 30 days' notice.

Billing: Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are stated in Indian Rupees (INR) or US Dollars (USD) as applicable.

Payment Methods: We accept payment via credit/debit card, UPI, net banking, and other methods made available through our payment processors. By providing payment information, you authorise us to charge the applicable fees.

Taxes: You are responsible for all taxes applicable to your subscription, including GST where applicable. We will add applicable taxes to your invoice.

Failed Payments: If a payment fails, we will attempt to re-process the payment. If payment remains outstanding after 7 days, we reserve the right to suspend your access to the Service.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for unused portions of a subscription period.

Refunds: Refunds are issued at our sole discretion. Requests for refunds must be submitted within 7 days of the charge. Approved refunds will be processed within 10 business days.

Our IP: The Service, including all software, algorithms, AI models, interfaces, content, and documentation, is the exclusive property of Snaptify Softwares Private Limited and its licensors. The Service is protected by copyright, patent, trademark, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable licence to use the Service during your subscription period.

Feedback: If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us an irrevocable, perpetual, royalty-free licence to use such Feedback for any purpose without obligation to you.

Clevrr AI Brand: The Clevrr AI name, logo, and all related marks are trademarks of Snaptify Softwares Private Limited. You may not use our trademarks without prior written consent.

Your IP: Nothing in these Terms transfers ownership of your Customer Data or your pre-existing intellectual property to us.

Each party may receive confidential information from the other party in connection with the Service ("Confidential Information"). Each party agrees to:

•Keep the other party's Confidential Information strictly confidential.•Use the other party's Confidential Information only for the purpose of performing obligations or exercising rights under these Terms.•Not disclose the other party's Confidential Information to any third party without prior written consent, except as required by law.

Confidential Information does not include information that is: (a) publicly known through no breach of these Terms; (b) independently developed without reference to the Confidential Information; or (c) received from a third party without restriction.

"AS IS" Basis: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI Accuracy: Our AI-powered insights and recommendations are generated based on data analysis and machine learning models. While we strive for accuracy, we make no guarantee that any insight, recommendation, or prediction is accurate, complete, or suitable for your specific business needs. You should independently verify any material business decision before acting on AI-generated recommendations.

Third-Party Integrations: We are not responsible for the availability, accuracy, or performance of third-party services integrated with Clevrr AI, including Shopify, Meta, or Google.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SNAPTIFY SOFTWARES PRIVATE LIMITED, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Snaptify Softwares Private Limited and its directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

•Your use of the Service in violation of these Terms.•Your violation of any applicable law or regulation.•Your infringement of any intellectual property or other rights of any third party.•Any Customer Data that you submit through the Service.

We reserve the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.

Term: These Terms are effective from the date you first access the Service and continue until your subscription is terminated.

Termination by You: You may terminate your subscription at any time by cancelling through your account settings or contacting team@getclevrr.com. Termination takes effect at the end of the current billing period.

Termination by Us: We may suspend or terminate your access to the Service, with or without notice, if:

•You breach any provision of these Terms.•We are required to do so by law.•We discontinue the Service (with 30 days' notice where possible).•Your account has been inactive for more than 12 months.

Effect of Termination: Upon termination, your licence to use the Service will immediately cease. We will make your Customer Data available for export for 30 days following termination. After this period, your data will be permanently deleted.

Provisions that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, and governing law) will survive.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Jurisdiction: Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

Dispute Resolution: Before initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute informally by contacting us at team@getclevrr.com. We will make good faith efforts to resolve the dispute within 30 days.

Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted in English, and the seat of arbitration shall be Bengaluru, India.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Forms or Statements of Work, constitute the entire agreement between you and Clevrr AI with respect to the Service.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure: Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, or government actions.

Notices: All notices under these Terms must be in writing and sent to team@getclevrr.com (for notices to us) or to the email address associated with your account (for notices to you).

Contact Us: For questions about these Terms, please contact us at: Snaptify Softwares Private Limited, team@getclevrr.com.